Refund Policy

ImageToexcel.net values the trust and satisfaction of every user who relies on this platform for image to excel conversion, OCR, and related services. We strive to provide fast, reliable, and accurate results for both individuals and developers using our API.

We understand, however, that situations may arise where you may need to request a refund. This Refund Policy explains the circumstances under which refunds may be requested, the situations that are not eligible for refunds, and the process for submitting a refund request.

Please read this policy carefully before purchasing a subscription or using any paid services on imagetoexcel.net. By subscribing to or purchasing our services, you acknowledge and agree to this Refund Policy, our Terms of Service, Content Disclaimer and our Privacy Policy.

1. Our Commitment to Customer Satisfaction

Our goal is to provide a dependable image-to-excel conversion service that delivers useful results with minimal effort.

We continuously improve our OCR technology, infrastructure, and API services. However, the quality of extracted data may depend on factors such as image resolution, image quality, document layout, handwriting, language, formatting, and other characteristics of the uploaded content.

If you experience a genuine technical problem with our service, we encourage you to contact our support team so that we can investigate and resolve the issue whenever possible.

2. Digital Service and Immediate Access

imagetoexcel.net provides digital services that are delivered immediately after purchase or subscription.

Once a subscription becomes active, you receive immediate access to the applicable features and monthly credit allowance. Because our services provide instant digital access and processing, purchases generally cannot be returned in the same manner as physical products.

Accordingly, refunds are generally limited to the specific circumstances described in this policy.

3. Subscription and Billing Terms

Our paid plans are monthly subscriptions that renew automatically until canceled.

When you subscribe:

Your subscription renews automatically each month unless you cancel it before the next renewal date.
You may cancel your subscription at any time.
When you cancel, your access remains active until the end of the already-paid billing period.
Canceling a subscription does not normally result in a refund for the remaining portion of the current billing period.
Prices are displayed in your local currency where supported, with USD as the default.
By subscribing, you authorize imagetoexcel.net to charge the applicable subscription fee at each renewal until you cancel.

4. Monthly Credits

Paid plans include a specified number of credits for each monthly billing period.

Credits reset each month. Your full monthly allowance is renewed at the start of each new billing period.

Unused credits do not roll over from one month to the next.

Because monthly credits are provided as part of the subscription benefit, unused credits generally do not qualify for a refund, credit, or cash equivalent after the applicable billing period has ended.

5. Failed Conversions

We do not charge credits for conversions that fail because our system is unable to process the submitted image.

For example, if our service is unable to read or convert a table from your image due to a processing failure, the associated credit will remain available to you.

A failed conversion therefore does not create a credit loss that would require a refund.

This policy applies to genuine service or processing failures. Poor results caused by the quality, formatting, or characteristics of the user's input may not be considered a system failure.

6. Try Before You Buy

We provide tools that allow users to test our services before committing to a paid plan.

Every account receives access to a free sandbox key.

The sandbox environment provides realistic sample results without consuming paid credits. This allows users to build, test, and validate their API integration before using paid credits.

Because users are provided with an opportunity to evaluate the API and integration before purchasing or consuming paid credits, dissatisfaction based solely on a decision not to continue using the service will generally not qualify for a refund.

7. Eligibility for Refunds

Refunds may be considered in legitimate circumstances, including the following:

a. Technical Failure on Our End

If a payment is successfully processed but imagetoexcel.net fails to provide the purchased service because of a verified technical or system failure, you may contact us to request a refund.

Examples may include:

A subscription is charged but does not activate on the account.
Purchased credits are not added to the account balance after payment.
A paid feature remains locked or inaccessible after a successful charge.

We will review account records, payment information, and technical logs before determining whether a refund is appropriate.

b. Duplicate Charges

If you are accidentally charged more than once for the same subscription or transaction, please contact us as soon as possible.

After verifying the duplicate transaction, we will refund the duplicate charge through the original payment method.

c. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact imagetoexcel.net and your payment provider as soon as possible.

We will investigate the transaction and cooperate with the relevant payment processor to determine whether a refund is appropriate.

d. Non-Delivery of a Paid Service

If a paid subscription, credits, or other purchased service does not become available after a successful payment, you may contact us for an investigation.

Where a failure is verified and attributable to ImageToExcel.net, we will restore the affected credits or refund the charge to the original payment method.

8. Non-Refundable Situations

Refunds generally will not be issued for the following situations:

Change of mind — You purchased a subscription or credits and later decided not to use the service.
Unused credits — Credits remaining at the end of a billing period are not refundable and do not roll over to the following month.
Partial use of a subscription — If you have already used any portion of your subscription, credits, features, or other benefits, the unused portion of the current billing period is generally not refundable.
Failure to cancel before renewal — Monthly subscriptions renew automatically until canceled. Charges resulting from a failure to cancel before the renewal date are generally non-refundable.
Poor input quality — Incorrect, incomplete, blurry, low-resolution, distorted, unsupported, or otherwise unsuitable images may result in inaccurate or incomplete output. Such results do not automatically qualify for a refund.
OCR accuracy dissatisfaction — Differences in OCR results caused by handwriting, image quality, document structure, language, fonts, formatting, or other characteristics of the submitted content generally do not qualify for a refund.
Unsupported or incorrectly formatted content — Results may vary where uploaded files or content are outside the intended capabilities of the service.
Free or sandbox usage — Free trials, sandbox requests, demo conversions, sample outputs, and other complimentary services are not refundable, as no payment is made for them.
Promotional or discounted services — Special offers, promotional subscriptions, or discounted purchases may be subject to additional restrictions and may be non-refundable where stated at the time of purchase.

9. Cancellation and Renewal

You can cancel your subscription at any time from Profile → Subscription in your account.

Cancellation prevents future renewal charges but does not normally terminate access immediately.

After cancellation:

Your current paid subscription remains active until the end of the current billing period.
You will not receive a refund for the unused portion of that already-paid period.
Your subscription will not renew after the current billing period ends.

It is your responsibility to cancel the subscription before the next renewal date if you do not wish to be charged for the following month.

10. Refund Request Procedure

If you believe your transaction qualifies for a refund under this policy, please contact our support team through our website's contact channel.

To help us process your request, please provide:

Your name
The email address associated with your account
Transaction or payment reference, if available
Date of the transaction
The plan or service purchased
A description of the issue
If you have screenshots or other supporting files, you can send them to support@ocr.ac after submitting your request.

We may request additional information when necessary to verify the transaction or investigate the issue.

11. Review and Processing

Once we receive a refund request, we will review the relevant account, payment, and service records.

Refund decisions are made based on the circumstances of the transaction and the conditions described in this policy.

If a refund is approved, it will generally be processed through the original payment method used for the transaction.

The time required for the refund to appear in your account may vary depending on the payment processor, bank, card issuer, or other financial institution.

12. Payment Processing and Third-Party Charges

Payments made through imagetoexcel.net may be processed by third-party payment providers.

We are not responsible for delays, currency conversion differences, bank fees, card issuer fees, or other charges imposed by your financial institution or payment provider.

Where applicable, refunds may be issued in the original transaction currency or according to the policies of the applicable payment processor.

13. Third-Party Purchases

If a purchase is made through a third-party platform or payment provider that controls the transaction and refund process, you may be required to submit your refund request directly to that provider.

imagetoexcel.net cannot guarantee the reversal of transactions that are controlled entirely by a third-party billing platform.

14. Chargebacks and Payment Disputes

We encourage customers to contact us before submitting a chargeback or payment dispute.

Many billing or service issues can be resolved more quickly by allowing our support team to investigate the transaction first.

Where a chargeback is submitted for a transaction that does not qualify for a refund under this policy, imagetoexcel.net will provide the relevant transaction, account, and service records to the payment processor or financial institution.

Fraudulent or intentionally misleading refund claims may result in suspension or termination of the associated account.

15. Policy Changes

imagetoexcel.net reserves the right to modify or update this Refund Policy from time to time.

Changes may be made to reflect updates to our services, billing practices, payment providers, business operations, or applicable legal requirements.

Any updated version of this policy will become effective when published on this page.

We encourage users to review this page periodically for the latest version of our refund terms.

16. Contact Us

If you have questions regarding this Refund Policy, billing, cancellation, or a potential refund, please contact the imagetoexcel.net support team through our Contact Us page.